Any correspondence to the Association should be sent to our Leesburg office. As always, assessment payments are not accepted at the Leesburg office. Assessment payments should be mailed to:
PMP is excited to announce effective January 1, 2010 we will be transferring your association’s banking relationship to Community Association Banc (CAB), a division of Mutual Omaha Bank. Please visit their website at cabanc.com for more information about the new relationship between your association and Community Association Banc.
Questions and Answers for Homeowners:
When will I begin to make my HOA payment to Community Association Banc?
Effective January 1, 2010, or upon receipt of the 2010 payment coupons, all payments must be made to our new banking institution, CAB. The Association's operating account has already been established and CAB is capable of processing your payment.
What are my payment options?
•Coupon payment- Coupon booklets will be mailed in mid-December with the new banking information. PLEASE REMIT ALL 2010 PAYMENTS TO CAB AT THE ADDRESS SHOWN ON THE COUPON. If you have not received your coupon booklet, or the coupon booklet was incorrect, please contact PMP at 301-694-6900 x1010.
• Recurring ACH/direct debit through PMP- During the transition process, the ACH was delayed. However, if you were using this option, PMP has transferred your current information to the new bank. January and February have been drafted. The March ACH will be processed on a normal schedule. To enroll in direct debit through PMP please complete this form and return to PMP.
• If you were set up for Recurring payments through SmartStreet- This option is no longer available. Other payment arrangements should be made.
•One time E-check- Log on to cabanc.com and click on the Homeowners tab, then click on “Homeowner Pay Assessment by E-check”. Please have your coupon ready.
•One time credit card - Log on to cabanc.com and click on the Homeowners tab, then click on “Homeowner Pay Assessment” by Credit Card. Please have your coupon ready. Credit cards accepted are MasterCard, American Express and Discover.
• Electronic Bill Payer: What should I do to inform my bank of the change? If you are currently making your payment using an on-line banking system via your bank, you will need to change the payment address. Payments made to the old address will be returned to you and may result in a late fee. Please find new address below.
< Your Association's Name>
PO Box 62678
Phoenix AZ 85082-2678
What will happen if I pay my HOA dues to the wrong bank?
Payments received by SmartStreet will be returned to the Homeowner. Other payment arrangements should be made.
Will my account number change?
Yes. PMP will be issuing a personalized letter to each unit owner with their new account number and log-in pass code by the end of March. CAB will be able to read either the new account code or the one printed on the payment coupon. Please include either number on all payments.
We appreciate your patience during this conversion; please know that we are committed to making the process go as smoothly as possible. Should you require assistance please call PMP at 1-800-336-8009, extension 1004 to speak to a Finance representative.
