PMP is excited to announce effective January 1, 2010 we will be transferring Exeter Homeowners Association banking relationship to Community Association Banc (CAB), a division of Mutual Omaha Bank. Please visit their website at cabanc.com for more information about the new relationship between PMP and Community Association Banc.
Questions and Answers for homeowners:
1. When will I begin to make my HOA payment to Community Association Banc? Effective January 1, 2010, or upon receipt of the 2010 payment coupons, all payments must be made to our new banking institution, CAB. The association’s operating account has already been established and CAB is capable of processing your payment.
2. What are my payment options?
• Coupon payment- Coupon booklets will be mailed in mid-December with the new banking information. No further action is required from homeowners using this option. PLEASE REMIT ALL 2010 PAYMENTS TO CAB AT THE ADDRESS SHOWN ON THE COUPON.
• Recurring ACH/direct debit through PMP- If you currently use this option, PMP will be transferring your current information to the new bank. No further action is required from homeowners using this option. Please note with the use of this option you will not receive a coupon booklet.
• One time E-check- Log on to cabanc.com and click on the Homeowners tab, then click on “Homeowner Pay Assessment by E-check”. Please have your coupon ready.
• One time credit card - Log on to cabanc.com and click on the Homeowners tab, then click on “Homeowner Pay Assessment” by Credit Card. Please have your coupon ready. Credit cards accepted are MasterCard, American Express and Discover.
3. What is the last day my HOA payment can be applied through SmartStreet? December 23, 2009.
4. What will happen if I pay my HOA dues to the wrong banking institution after December 23, 2009? Payments made to SmartStreet (the associations current Bank) after December 23, 2009 will be forwarded to PMP for proper processing. Payments received by SmartStreet after February 28, 2010 will be returned to the Homeowner.
5. Electronic Bill Payer: What should I do to inform my bank of the change? If you are currently making your payment using an on-line banking system via your bank, you will need to change the payment address to:
Exeter Homeowners Association
PO Box 62678
Phoenix AZ 85082-2678
6. Will my account number change? Yes. PMP will be issuing a personalized letter to each unit owner with their new account number and log-in pass code in late December 2009. For 2010, CAB will be able to read either the new account code or the one printed on the payment coupon. Please include either number on all payments.
We appreciate your patience during this conversion; please know that we are committed to making the process go as smoothly as possible. Should you require assistance please call PMP at 1-800-336-8009, extension 1004 to speak to a Finance representative.
